Frequently Asked Questions

A hotel API (Application Programming Interface) acts as a bridge between moonstride and hotel suppliers, enabling real-time access to hotel details, pricing, and availability. This allows seamless hotel bookings directly through your platform in real time.

Once your hotel APIs are integrated, moonstride acts as a powerful booking engine. It lets you search and book accommodations from third-party suppliers right within the platform—no need to jump between systems. You can also let customers book hotels directly on your website, creating a seamless travel experience.

moonstride connects with a wide network of hotel suppliers, consolidators, and bed banks. You can choose from our existing list or request to connect with a new one—just reach out, and we’ll guide you through it.

It cuts down manual work by letting you manage everything in one place. You get real-time availability, up-to-date pricing, and quick quote-to-booking flows. You can also apply markups and commissions in advance using moonstride’s pricing tools, which keeps your operations smooth and efficient.

You’ll need to have agreements in place with the hotel supplier, aggregator, or channel manager you wish to connect with. Just share your agency credentials with us, and we’ll take care of the rest—from setup to go-live.

moonstride brings all your global payments and pricing into one easy-to-use platform, simplifying operations and removing currency-related complications.

Absolutely! With real-time exchange rate updates through the Open Exchange App, you can ensure your prices stay accurate. Prefer manual control? You can do that too.

moonstride shows prices in your customer’s local currency, making bookings feel easy, transparent, and personalised—no matter where they are.

moonstride lets customers view prices and make bookings in their preferred currency, helping you cater to different markets with ease.

Yes, it supports multiple payment gateways. You can assign specific gateways to currencies to ensure secure global transactions.

moonstride provides insightful reports and real-time currency data so you can monitor fluctuations and make informed decisions for your travel business.

An audit trail keeps track of every action and changes in your system. It’s essential for ensuring transparency, protecting data, and staying compliant in your travel business, especially when managing bookings, itineraries, quotes, and supplier data.

Absolutely! Just like filtering bookings by destination, moonstride lets you filter audit logs by user, action type, or date to focus on the details that matter most.

Regulations can be tricky, but our audit trail makes it simple. Generate detailed reports that align with industry standards, making audits stress-free and keeping your business compliant.

Not at all! Just like a well-optimised booking engine, moonstride’s audit trail works in the background, recording actions without slowing anything down.

Yes! Whether it’s your reservations team or finance department, authorised users can access the audit logs in real-time, ensuring smooth collaboration and quick decision-making.

Manage customer interactions seamlessly by sending professional, personalised documents like quotations, itineraries, and invoices in just a few clicks. Each document is stored with a clear communication history, ensuring easy tracking and reference.

A booking platform centralises bookings, automates processes, and improves customer experiences while reducing manual workload. It ensures smooth coordination across sales, suppliers, and operations in one system.

This feature enables direct communication with suppliers through the platform. Emails sent to suppliers are automatically recorded within the relevant booking, and their responses are logged for easy reference, ensuring clear, up-to-date information.

Track transactions, send payment links, and access detailed insights on customer payments—all from one platform. Easily generate reports to review payment activities.

Any changes to pricing are documented as an “Adjustment” line item, ensuring full transparency and easy traceability in customer invoices.

Capture essential information such as contact details, preferences, and special requests. Add notes, upload documents, and link passengers to bookings for easy repeat customer management.

Customer documents, such as quotations, itineraries, and invoices, are fully customisable with company branding, sales channel branding, or agent branding to maintain a consistent and professional presentation.

The system allows multiple services from the same supplier to be grouped into a single email, reducing communication time and ensuring all confirmations remain organised.

Yes, cancellation fees are applied when cancelling an entire booking or specific services within a booking. These fees are recorded automatically, ensuring transparency in cost adjustments.

Refunds are logged within the Payment History section, ensuring accurate tracking and a clear financial record for easy reconciliation.

Bookings are manually confirmed by updating the booking status within the system, providing flexibility in managing reservations before payment is received.

Itinerary details, including cover letters, images, and content templates, are easily updated within the system, allowing for personalised and professional travel plans.

You can generate a variety of reports, including operational, sales, financial, account, and even custom reports tailored to your specific needs.

Absolutely! You can use custom tags and categories to personalise the reports to suit your business perfectly.

Yes, you can! Our platform includes powerful data visualisation tools to help you quickly understand the information.

Exporting is as simple as clicking a button, allowing you to download reports directly to excel.

Yes, they are! You’ll always have access to up-to-date reports, keeping you informed with the latest data.

Definitely! You can set up automatic reports, so you never have to worry about missing important insights.

It’s easy! Our export options make it simple to bring your reports into your daily operations.

Yes, moonstride allows easy sharing of reports, ensuring your team stays informed.

Don’t worry, our analytics highlight the most important insights, helping you focus on what matters and avoid feeling overwhelmed.

For sure! You can use the insights from these reports to track and optimise your team’s productivity directly within the platform.

Yes, once you receive a supplier invoice, you can upload / record it in moonstride. Just assign the booking, and enter the invoice number, payment details, description, and reference number. With one click, generate and store the invoice for easy payment tracking.

Yes, moonstride lets you combine payments for different bookings into a single invoice. The invoice will list each booking reference, saving you the hassle of creating separate invoices.

Yes, you can set suppliers or agents as Net or Gross. Based on this, moonstride will generate the appropriate invoice, including commission calculations when required.

Absolutely. moonstride supports supplier payments in multiple currencies and tracks exchange rates to help you manage global travel finances with precision.

Yes, moonstride lets you group several invoices from a single supplier and make one combined payment, reducing repetitive tasks.

Yes, once the payment is recorded in the platform, whether full or partial, all payments made to suppliers are recorded and tracked—keeping your travel business on top of all outstanding balances.

Yes, credit notes can be created, downloaded, and marked as reimbursed after a refund is processed—supporting smooth supplier transactions.

Yes, customer receipts are generated for each payment and can be shared instantly. Confirmation emails are also sent automatically.

Yes, moonstride allows full or partial payment entries, helping you manage invoices flexibly in real-time.

Yes, with the “Agent Statement by Bookings” report, you can keep tabs on outstanding payments from travel agents.

Yes, moonstride provides clear financial summaries per travel booking, showing profit margins, currency changes, and more.

Yes, sales and purchase invoice reports can be exported to third-party accounting platforms for seamless reconciliation.

The Transfer Allocation Module lets you assign multiple bookings to a single transfer—whether it’s shared or private. With moonstride, you can:

• Allocate transfers to several bookings and compare supplier costs before selecting the most suitable one
• Send bulk confirmations to suppliers in just a few steps
• Automatically attach vouchers to each booking in the confirmation email
• Enable suppliers to confirm or decline bookings via a web link; their responses are tracked in the “Bulk Transfer Allocation” report

Yes, the module supports cars, buses, boats, and trains, giving you the flexibility to manage all types of transfers easily.

Yes, once the transfer is confirmed, the system calculates the pickup and drop-off times for you.

Absolutely. Just enter the flight number to view all related transfers. You can also search by agent, date, status, voucher number, transfer type, or location.

That depends on the vehicle’s capacity. For example, a car might accommodate up to 5 passengers, while a bus can hold many more.

Yes, the system allows you to manage private, shared, airport, and hotel transfers. Each type can be tagged and used when creating or managing contracts.

With Transfer API Integration, moonstride allows you to search, book, and confirm transfers seamlessly. You can issue booking vouchers, access real-time availability, send booking confirmations, and apply flexible markup settings—all from a single connected system.

Yes, you can connect with multiple suppliers to access live availability, pricing, and booking information—helping you offer the best deals and up-to-date travel products.

Yes, the system automatically applies markups based on supplier costs, so you can calculate customer pricing instantly.

Yes, you can review the vehicle type, capacity, and reservation details before adding new bookings to an existing voucher.

Yes, you can use the “Manage Journey” feature in the trip template to add and manage sub-journeys easily.

Yes, the system supports assigning transfers to multiple bookings in the same or nearby areas using parent location logic.

The travel portal provides real-time access to bookings, payment histories, and itineraries, helping agents and customers stay informed from anywhere.

Clients make payments directly through the portal, streamlining transactions and reducing manual work for travel teams.

It enables instant communication between customers and agents, storing all messages in one place for faster and clearer responses.

Absolutely. The travel portal supports custom logos, colours, and layout options to reflect brand identity consistently.

Users manage personal details, reset passwords, and set privacy preferences—all from a secure, self-service interface.

Yes. Itineraries, confirmations, and vouchers are available to download anytime from the portal.

All conversations are stored centrally, making it easier to track messages and respond without missing a step.

Yes. Agents use the portal to handle bookings, update client details, and manage interactions directly.

The portal sends automated real-time notifications to keep users informed of booking changes or updates.

It’s built with a clean interface and intuitive navigation so users can quickly find what they need.

moonstride allows you to set up commissions and mark-ups for individual agents or groups based on booking dates, service types, and sales channels.

Yes, agents can upload their own logos and company details to ensure quotes and invoices reflect their unique branding.

Yes, you can set customised payment terms for each agent through their profile, allowing flexible financial arrangements.

The platform offers automated invoicing, commission tracking, and real-time financial reporting to simplify financial management.

All agent interactions, including emails, quotes, and bookings, are centralised within the platform for better organisation and seamless collaboration.

Yes, moonstride supports multi-user access with role-based permissions, allowing multiple agents to work under a single agency account.

Yes, you can generate bulk invoices by grouping multiple bookings under one invoice, with options for partial or full payments to simplify payment collection.

Yes, you can create structured commission tiers and assign agents to different pricing models based on performance or business strategy.

Yes, moonstride provides detailed analytics and reporting tools to monitor agent bookings, revenue contributions, and overall performance.

Yes, navigate to B2B > Supplier Accounting > Supplier Confirmation to view a report displaying all bookings with service and supplier details, including the supplier confirmation status. You can filter by supplier and confirmation status to find specific information.

Absolutely. When setting up a supplier profile, simply assign all the service types that the travel supplier offers.

Yes. You can set different pricing rules with defined priorities to ensure the right ones apply to each travel transaction.

Yes, moonstride lets you configure payment rules per supplier. Due dates are automatically calculated and applied to bookings.

Yes. The Supplier Payment Due Report gives you a full view of outstanding amounts owed to your travel suppliers.

moonstride’s multilingual capabilities ensure seamless cross-border communication, document generation, and client engagement—all within one powerful platform.

Yes. moonstride lets you set a preferred language for each client, ensuring all documents and communications are consistently tailored and localised.

Yes. Our platform dynamically adjusts and preserves formatting, layout, and styling across all language versions.

Absolutely. moonstride supports language code-based integration, making it simple to sync and automate multilingual content from third-party systems.

moonstride provides a complete overview of your bookings, enquiries, follow-ups, expired quotations, balance due bookings, customer birthdays, and services such as Hotels, Flights, Transfers, Tours, and Activities.

Customise your calendar by filtering to focus on specific items, and switch between daily, weekly, or monthly views. Your access rights may determine whether you see just your activities or those of all users.

Yes, you can easily export your calendar to PDF and print it for offline reference.

Adjustments to security settings depend on your company’s policies, and only administrators typically have the right to modify these settings.

Absolutely! You can export all reports in CSV format, and the travel agent invoice module lets you download invoices in both CSV and PDF formats for easy record-keeping.

You can activate and manage multiple currencies, set exchange rates for different booking and travel dates, and seamlessly handle both buying and selling in various currencies—no extra hassle.

Absolutely! moonstride comes with ready-made translations in English, French, German, and Spanish. Need another language? You can easily add your own custom labels.

You can make vouchers for anything — individual booking items, full bookings, or group packages. Plus, you can customise them for passengers or groups, adjust pricing visibility, and even include third-party or bulk vouchers for things like group transfers.

It’s simple. Just upload your B2B partner’s logo and contact info when setting up their profile. Then, select their branding when generating documents — no extra effort needed.

You can create supplier invoices, remittances, commission invoices, and plenty of reports, all formatted to match your business model.

Yes! Every document has a complete history, so you’ll always know what was sent, when, and to whom.

For sure. Use the document repository to group files together and share them all at once whenever you need.

Yes, you can. Configure branch-specific branding and make sure each document reflects the right sales channel.

moonstride enables you to create email templates based on triggers like booking dates, travel schedules, and balance due dates. You can schedule emails to be sent before or after these key events to streamline communication.

You can configure alerts for enquiries, quotes, and bookings. These include notifications for new enquiries, follow-up reminders, quotation expiry alerts, and pending supplier confirmations.

Yes, moonstride lets you automate balance payment reminders. Simply set up an email template and schedule notifications for a specified time after the due date.

You can automate emails for balance payments, post-travel review requests, and special messages like birthday, welcome back, or anniversary emails based on booking or customer profile data.

Yes, admin users receive email notifications when suppliers confirm services.

Notifications include alerts for completed trip registration forms and successful payments.

Yes, you can review sent emails within the “Automated Notification History” section, filtering by specific time periods.

Absolutely! You can tailor email content using tags to dynamically pull data from bookings, such as amounts and due dates, ensuring accurate and personalised communication.

A sales pipeline is just another name for the journey a lead takes—from first enquiry to confirmed booking. It helps you see what’s happening at every stage, so nothing slips through the cracks.

Imagine a digital board where every travel enquiry is a card that moves through different sales stages. That’s your Kanban view—it’s simple, visual, and keeps your pipeline clear.

It gives you total visibility of what your team is working on, what’s coming in, and what needs attention. It’s the key to converting more leads and staying ahead of targets.

You can easily set up stages that match how your travel business operates—from enquiry to quotation to booking. Whether it’s 5 steps or 50, it’s all up to you.

Use automation to pull leads in from your website, move them through the stages as they progress, and update everything with drag-and-drop ease right inside moonstride.

Yes, you can! You can create and assign as many tasks as needed directly from the pipeline screen.

Absolutely. Add, edit, and structure your sales stages to reflect how your team operates — whether selling tailor-made tours or handling high-volume bookings.

You can drag enquiries to different stages, create tasks, add notes, and even open and edit enquiries, quotes, or bookings—all from one screen.

You can filter by lead source, owner, status, and dates—so you always see what’s most relevant.

Yes! Task statuses are colour-coded, giving you a quick visual summary of what’s done, pending, or overdue.

For travel business like tour operators and travel agencies, it ensures smooth operations, better cash flow, and stronger supplier relationships. moonstride automates invoicing, centralises data, and simplifies payments to save you time and reduce errors.

moonstride automates invoice generation, tracks payments in real time, and offers complete financial visibility. Batch multiple bookings into a single invoice, schedule payments, and manage outstanding dues effortlessly—all from one central platform.

Yes! Get detailed commission reports per booking, available for download in CSV or PDF.

Easily configure, track, and manage commissions, ensuring full transparency and accurate financial reporting.

Just assign payment details, descriptions, and references—the system takes care of the rest.

Yes, export invoices in PDF and CSV for easy sharing and record-keeping.

Absolutely! Combine multiple bookings into one invoice for simplified payments.

Yes! moonstride provides detailed reports to help you stay on top of payments.

Yes! Pay multiple invoices in one go to save time and avoid processing delays.

moonstride supports multi-branch travel operations by letting you customise branding, assign unique sales channels, and monitor performance independently for each branch.

Yes, with role-based access controls, you decide who sees what. Users only access bookings and data relevant to their assigned brand or travel branch — keeping things secure and focused.

Absolutely. You can include branch or sales channel branding in your travel itineraries, invoices, and vouchers with custom headers and footers.

Yes, agents can be linked to specific travel sales channels. moonstride lets you configure agent commissions, markups, and preferences by region or travel brand.

Yes, moonstride supports custom front-end booking and tour engines for each sales channel, all branded and tailored to regional needs.

Definitely. You can set up notifications customised to the branding of each travel sales channel, making communication consistent and personal.

moonstride’s email management includes:
 

• Ready-to-use response templates for common queries.
• Complete history log for all customer and supplier emails.
• Attachment management for sending essential documents.
• Personalised user signatures in emails.
• Send registration links to travellers.
• Simple creation and management of email templates.

moonstride’s email centralisation allows travel businesses to send customised emails to customers and suppliers, with automatic syncing to enquiries, quotations, and bookings.

Our email centralisation feature simplifies communications throughout the sales cycle, supports collaboration, and centralises bookings and emails for seamless operations.

Signing up is simple. Request a demo and our team will contact you to set up your account.

Email Centralisation is an optional module, available at an additional cost. Please refer to our pricing or contact us for details.

Yes, moonstride allows you to view all communications—sent and received—in a unified view linked to each enquiry, quotation, or booking.

Yes, all such emails are tracked and stored centrally, associated with the relevant supplier and booking.

Yes, moonstride allows for multiple user signatures, easily selectable when sending emails.

Use the “Email Communication” feature from the customer list, or from enquiry, quotation, or booking sections to communicate with ease.

Supported formats include Word (doc, docx), Excel (xls, xlsx), images (jpg, png), PowerPoint, and PDFs.

Yes, you can create and manage multiple templates tailored to your business.

moonstride’s enquiry management software simplifies the entire process by capturing, tracking, and managing customer requests in one intuitive platform. You gain a clear view of every enquiry’s progress, enabling faster responses, personalised interactions, and improved conversion rates.

By capturing all the details required to craft the ideal holiday, moonstride maximises your chances of turning enquiries into bookings. Monitor enquiry status efficiently and ensure no opportunities are missed.

Yes, moonstride offers seamless integration through APIs, allowing you to automatically capture website enquiries. Once integrated, the enquiry management system handles all further processing.

Once your website is integrated with our enquiry API, all enquiries will be automatically populated into moonstride upon form submission, eliminating manual data entry.

No, you can create an enquiry without all customer details. However, you’ll need the lead customer details to send quotations and documents via email.

Set manual notifications and alerts for follow-ups within each enquiry. These notifications will automatically push to your dashboard, ensuring you never miss an important follow-up.

Yes, moonstride allows you to customise enquiry titles. You can automatically generate titles based on pre-set rules or manually input them as per your business needs.

Absolutely! Export your enquiries to Excel or CSV with a single click for easy reporting and analysis.

Yes, moonstride provides a comprehensive calendar view to track all ongoing enquiries. You can prioritise and plan tasks efficiently, ensuring deadlines are met with a complete overview of action-required enquiries.

The Kanban view provides a real-time, visual overview of enquiries, quotations, and bookings, helping users manage their workload effectively and focus on converting leads.

Yes, use moonstride’s dynamic tagging to track the progress of enquiries. You can easily search and filter to locate unassigned or untouched enquiries using customisable fields.

Yes, the Kanban view stages are fully customisable. While the default stages cannot be deleted, their names can be edited to align with your specific business requirements.

Absolutely! moonstride’s internal email system allows you to communicate with passengers at any stage of the sales cycle. All correspondence is stored within the platform for easy reference and tracking.

Yes, you can easily set different markup rules for each supplier based on your business needs.

It lets you manage markups, margins, commissions, discounts, and deposits—all from one easy-to-use platform.

Absolutely! You can customise markups for each component under a single supplier.

Yes, you can quickly set up and run promotional offers, discount codes, and seasonal deals.

Yes, moonstride lets you create flexible deposit structures and payment instalments based on traveller needs.

Yes, you can customise commissions for each agent or partner depending on your agreements.

You can assign tasks such as calls, meetings, to-dos, and emails, allowing teams to stay organised and focused.

Indeed, tasks can be created for personal follow-up or assigned to other moonstride users, facilitating teamwork.

Yes, you can easily attach documents to tasks by clicking the ‘+’ icon and then ‘Save’, promoting better clarity and collaboration.

The system centralises tasks, updates, and communication in one platform, ensuring seamless coordination and enhancing team productivity.

Yes, you can categorise tasks by urgency and importance, helping teams focus on key objectives.

Set priority levels to organise tasks by importance and stay focused. Use the moonstride’s dashboard to view, manage, and track tasks efficiently.

Yes, tasks can be edited at any time. Modify priority status, due dates, and details, or mark tasks as pending or completed.

Absolutely! Task progress, completion status, and pending actions are visible at a glance, keeping everyone on track.

Alerts notify users about task updates, deadlines, and assignments, ensuring nothing is missed.

Depending on access rights set by your administrator, you can view your tasks and those of your team or group.

Yes, you can generate detailed reports to assess productivity, task completion rates, and workflow efficiency.

Yes, create custom workflows, allocate tasks, and set dependencies to match your team’s needs.

Tag is a flexible way to categorise and organise data across your travel business. Apply tags to enquiries, bookings, customers, agents, and suppliers to streamline searches, improve tracking, and keep everything structured.

Yes! moonstride provides a Tag Management report with filters, allowing you to monitor tag usage and export reports for deeper analysis and insights.

Setting up tags in moonstride is simple. Create categories and define tags based on your business needs. For example:

• Category: Budget
• Tags: Economy, Mid-Range, Luxury

Custom tags help you organise and access data efficiently.

Tags provide valuable insights into customer preferences and booking trends. Track demand for specific services, analyse conversion patterns, and use data-driven decisions to refine sales, marketing, and operational strategies.

Customer profiling, also known as segmentation, involves gathering, storing, and analysing customer data to create detailed profiles based on characteristics, preferences, and behaviours. This helps businesses tailor marketing, sales, and customer service strategies to improve engagement and satisfaction.

Profiling allows businesses to personalise interactions, enhance customer experiences, and build loyalty. By understanding preferences and behaviours, businesses can refine marketing efforts, identify upselling and cross-selling opportunities, and serve high-value segments more effectively.

Start by analysing customer data to uncover patterns, segment your customer base, and derive insights about preferences and purchasing behaviours, enhancing your overall strategy.

Customer profiling in moonstride fully adheres to GDPR by securing personal data, implementing strict privacy measures, and ensuring compliance with all protection laws. We prioritise data security and customer privacy throughout the profiling process.

The system prevents duplicate entries by using the customer’s unique email address as an identifier, ensuring accurate and clean data records.

moonstride offers access to detailed records for both customers and passengers, plus the ability to view individual profiles, providing insights into unique needs and preferences to tailor services accordingly.

Absolutely, moonstride allows bulk importing of customer data, simplifying the onboarding process for businesses handling large datasets.

Yes, by selecting “Update details in Quotation/Booking” the system automatically synchronises customer profile updates with relevant bookings.

Yes, moonstride integrates with tools such as HubSpot and Mailchimp, enabling seamless data management and customer engagement.

Use advanced search features to find customers via alphabetic indices, reference numbers, names, contacts, email addresses, or postcodes, streamlining access to necessary details.

Yes, the system allows you to add specific notes, whether guide-related, special requests, amendments, or terms, keeping all pertinent information in one place.

moonstride lets you link passengers to customer profiles, manage personal and preference details, and store important documents like passports.

You can edit essential information such as customer type, name, marketing preferences, and preferred destination directly within the platform.

moonstride’s dashboard centralises and visually displays your business operations, providing travel agents and tour operators with instant access to customer and business data. It offers insights into the overall productivity and performance, from enquiries and bookings to notifications and analytics.

The travel dashboard gives you complete control over business operations, with the ability to monitor sales, processes, and performance quickly. It provides strategic tools to measure, analyse, and act on meaningful data, helping prioritise workloads to boost productivity and efficiency.

Yes, all supplier payment due dates are clearly listed, ensuring timely payment processing.

moonstride’s dashboard offers:

• Total number of active enquiries, quotations, and bookings
• Access to recent updates on enquiries, quotations, bookings, and emails
• Notifications and tasks like ticketing deadlines, scheduled calls, or payments
• Performance statistics measuring conversions, passenger numbers and outputs
• Goal statistics comparing current performance to expected metrics
• Payment data tracking supplier and customer dues and overdue amounts
• Lists of bookings departing, in transit or arriving home

moonstride’s dashboard allows viewing statistics over various timeframes—day, week, month, or year—by setting custom date ranges to filter relevant data.

Yes, moonstride’s dashboard is fully customisable, allowing you to edit widgets to suit your business needs.

Yes, enquiry follow-up dates are prominently listed, enabling quick access to see who needs to be contacted and when.

The dashboard calendar view includes:

• Incoming and ongoing enquiries
• Expiring quotations
• Upcoming bookings (hotels, transfers, vehicles and more)
• Balance due dates for bookings
• Cancelled bookings
• Special customer occasions (birthdays, anniversaries)
• Data export to PDF

Yes, it provides flexibility to view statistics specific to users, allowing you to measure performance based on their related enquiries, quotations, and bookings.

Yes, with the ‘mark as favourite’ feature, you can bookmark specific elements, like the enquiry pipeline, for quick access from the dashboard’s top bar.

We provide two options – one, we can develop your website from scratch and integrate our CRM and booking engine with the website so that everything is managed in moonstride itself OR we can simply integrate the booking engine with your existing website using a deep link process.

We do have an add-on feature namely Customer Portal. When activated, it lets your customer login to moonstride where they can view their booking details such as trip details, itinerary and traveller details. They can manage their booking details, such as editing passenger details, convey their service amendments via messaging and make payments directly from the portal itself.

Yes! On completion of successful payment, customers would receive two emails – one for the payment and the other for the booking confirmation.

Yes, the booking engine could be adjusted as per your branding and colour themes.

Yes, the bookings created through the tour booking engine can be identified and you will be able to access statistics on the same from the backoffice.

In our administrator category, choose user management and you will find all the user access rights settings here.

This is subject to your company security configuration, typically only administrator users from your company will have access to these settings and permission to amend any access rights.

Restrictions vary from view to audit. View, Add, Edit, Delete, Resequence, Export, Audit Trail.

There are over 100 options in areas or items that can be restricted from booking costs to accounts to customers to reports. It can be applied to individuals or groups of users and also by type of user such as our homeworkers.

Our enquiry WordPress API integration is simple and seamless. All your enquiry and contact forms can be mapped so that any customer enquiry is generated and populated in moonstride.

Yes, from WordPress CRM integration to WordPress itinerary plugins on your website, all our API and moonstride elements are simple and easy to add, access and transform your workflows reducing manual workload and improving your customer interactions.

With our enquiry forms automatically capturing and adding your leads into the moonstride platform there is no more copying and pasting your website enquiries.

Display your tours and itineraries on your website quickly and easily without copying and pasting all your content for every new tour.

moonstride and WordPress really go hand in hand to elevate your website and alleviate workload.

Yes, all our travel agency website development and tour operator website solutions are responsive and mobile friendly.

Yes, moonstride’s travel website solutions include an online booking engine option with a slick customer journey customised to your branding.

Tour booking engine, dynamic package booking engine or single component booking engine, all can be incorporated in the moonstride travel agency website design, tour operator website designs and more.

moonstride can white label your website. White label booking journeys and bespoke designed and developed websites, we work with you to create your bespoke tour operator web design, travel agency web design. In fact we work with travel business’s across the industry from Tourist Boards and Travel Sellers to Airports and Hotels.

The moonstride travel agency website design services mean your website will be modern, responsive, user friendly and captivating.

Using the latest technology and intuitive designs, your website can visually stand out from the crowd simultaneously delivering a top customer user experience.

Yes, moonstride can help you with your data and content migration. Our experienced and expert team allow you to move your data and details from one site to another taking steps to ensure your SEO rankings remain.

moonstride provides a travel CRM, booking engine, back office and websites.

Whether you are looking for an off the shelf product or a completely bespoke travel platform and/or website, moonstride provides complete travel systems and websites for the travel industry.

moonstride is a single solution travel platform providing off the shelf and bespoke travel solutions to the travel industry.

If you need consulting services, just let us know. We provide consulting services ranging from strategy development to change management and implementation.

Yes, we are here to help you get your digital transformation started. We provide guidance and support with our knowledgeable and experienced travel industry team.

Contact us today to organise a call with our expert team to discuss your first steps to digitally revolutionise your business.

moonstride works with all travel industry businesses. We provide travel solutions for corporate, travel agencies, online travel agents, tour operators, DMCs, DMOs & tourist boards, homeworkers, and more.

The moonstride platform is packed full of features catering for the travel industry with bespoke projects available on request.

DMO stands for Destination Marketing Organisation.

A DMO is an entity, typically at the regional or local level, responsible for promoting and marketing a specific destination to attract tourists, business travellers, and other visitors. DMOs work on various initiatives such as advertising, public relations, events, and partnerships to showcase the attractions, facilities, and experiences available in a particular location.

Yes, we have a dedicated UI/UX design team that can help you create your visually stunning website. View our website page here.

Destination marketing software refers to a specialised type of software designed to assist destination marketing organisations (DMOs) in managing and promoting their destinations. It provides tools and features that help DMOs streamline their marketing efforts, attract visitors, and enhance the overall destination experience.

This can come in many forms such as Content Management, Web or Landing Page Creation, DMO CRM, Campaign Management, Partnerships & Collaboration, Analytics & Reporting.

There are many benefits to moonstride’s DMO solutions, below are just some of the items moonstride can help your business with; State of the art website design, improving user experience, increasing visitors, visitor interaction, automation, integration, collaboration, centralisation, communication, organisation, analytics & reporting.

We can help with all your migration requirements from your existing website to your innovative new website. We always follow best practices for site migration ensuring your search engine rankings remain.

The first step is the setup of a support platform, an area where you and the moonstride team can communicate and keep track of all requests, requirements, and conversations.

Our dedicated onboarding team will organise a call with you to discuss your requirements and from there a series of sessions will be organised following a bespoke checklist tailored specifically for you.

An onboarding checklist is a list of key tasks that need to be completed to set up the moonstride platform for you and also includes training sessions.

Every checklist is bespoke, designed and tailored to include and cover all technical & account set up, API integration requirements and user training in the various modules you require.

The checklist ensures you get a clear structure to make your onboarding process as smooth and successful as possible.

Onboarding is an important process as this ensures you have your moonstride platform configured to your requirements and optimised to give you the best moonstride experience.

The onboarding process, in summary, covers your account set up, technical configuration and initial training.

• A successful outcome is defined by the planning and processes.
• To make the most of the moonstride platform it is important that you understand how to use moonstride from the basic functions to all the amazing features available.
• Set up is vital, onboarding ensures that you have everything you need from the moonstride platform from supplier API connections to your branding.
• Our onboarding teams provides technical guidance throughout the setup and implementation period with accessible help and support.

Onboarding is your step-by-step process to set up the moonstride platform to your requirements and provide training and support.

A CRM provides an opportunity for guest profiling, to aid booking management, guest communication & engagement and more.

Create guest profiles including information such as guest preferences, demographics, stay history, special occasions, and communication preferences. By maintaining comprehensive guest profiles, hospitality businesses can personalise the guest experience, tailor offers and services, and anticipate guest needs.

Guest Communication and Engagement: personalise guest communication throughout the guest journey. This includes pre-arrival emails, welcome messages, post-stay feedback requests, and promotional offers. By using moonstride CRM tools, hospitality businesses can engage with guests through various channels.

moonstride’s analytical capabilities allow hospitality businesses to gain insights from guest data. They can generate reports and perform data analysis to identify trends, patterns, and opportunities for improvement. This information can guide marketing strategies, pricing decisions, and service enhancements to better meet guest expectations.

CRM stands for Customer Relationship Management; in the hotel and hospitality industry it refers to the strategic approach and technology solutions to manage and enhance relationships with their customers. CRM in the hospitality industry focuses on understanding and meeting the needs of guests, improving guest satisfaction, and building long-term customer loyalty.

The moonstride Dashboard provides an overview of your business.

View your recent business activity, performance, tasks, reminders, notifications and rich analytics all from your personalised dashboard.

moonstride has a host of reporting features throughout the system. Nearly all our reports can be filtered, and data sorted, and all of our reports can be exported.

Find out more about reporting here.

moonstride can be connected to PMS platforms. Subject to the third-party availability moonstride can connect to third party software, please contact our team for further details.

We will provide online training sessions for the moonstride platform. The platform includes its own helpdesk and video tutorial. We will also provide additional literature and knowledge resources.

Marketing material is provided and will be shared with you once you have become a member and your training has been completed.

Yes, you will need to sign a partnership agreement. This is for the protection of both parties.

To become a moonstride sales representative you must have connections and/or knowledge of IT products or the travel industry to effectively sell our moonstride product. Use your knowledge and connections to generate leads and earn revenue.
You should have an understanding of sales and marketing processes of IT products and/or travel products and be actively ready to promote the moonstride platform.
To join our program, you should be a legitimate and established business with a proven trading history.

*A screening process is carried out by moonstride to ensure the quality of our partners

moonstride offers a simple homeworker travel solution that allows travel companies to outsource travel specialists to work solely for them in return for a commission. The software provides homeworkers with the tools, technology, and support to build, sell and manage holidays on behalf of the company.

No, homeworkers can only access enquiries, quotes, and itineraries that are linked to their account at any time.

Certainly! Homeworkers have the option to modify the currency at the time of creating the quote, increasing their global offering, and in turn, providing the customer enhanced customer service.

When creating a quote, a supplier is set as default for all the homeworker. As soon as the quotation is confirmed, it is then possible for admin users to modify the supplier accordingly.

Yes, they will have provision to share the quotations from the platform with their customers.

Yes, they will have the ability to share the booking documents/vouchers.

Yes, the commission structure which is setup by admin users will be reflected on each homeworker’s account while they are creating a quotation or booking.

moonstride’s quotation management software streamlines the entire quotation process with the ability to create fast and flexible quotes, which are error-free and look visually stunning. Send quotations to customers with ease and provide an easy way for them to pay.

moonstride’s quotation management system provides all the tools you need to create and send quotations. These include:

• The creation of personalised day-by-day packages within minutes using our flexible package builder.
• Easy access to an array of travel services including flights, accommodation, transfers and more.
• Elimination of pricing errors with simple costing and predefined markup rules for each service component, letting the system calculate the expected costs for you.
• Predefined rules to automatically define a quotations deposit amount, expiry date and validity.
• A notification centre to keep you updated with tasks and alerts associated with each quotation.
• Sharing quotes/documents with customers with a click of a button.

For more features, click here.

Designed to make your life easier, our quotation management software helps you create tailored day-by-day packages within minutes. Easily manage dynamic pricing, share quotations and provide an easy way for customers to pay. With intuitive notification rules, get real-time updates on the status of every quotation and increase the chances of converting them into bookings.

You can create multiple quotations associated with one enquiry. All quotations are stored centrally to ensure you save time and keep your workload organised. Easily view all quotations associated with a single enquiry in the quotation management system and gain insight into the enquiry’s stage of the sales cycle.

Add travel services from a variety of sources and maximise your ever-growing product offering with moonstride. Quickly search and add travel services loaded from your product inventory, enter travel services manually or integrate with third-party suppliers and book the travel services you need directly within the platform.

With moonstride, you can connect with multiple suppliers and global distribution systems and make the booking process simple and effective with real-time availability and confirmation. Gain access to the best negotiated rates and extensive global travel product content, direct from within moonstride’s quotation software. Here are just some of the integrations supported by moonstride:

• Aviate, Paxport for flights
• Paxport, Hotelbeds, Interhome, Pierre Et Vacances for hotels
• Holiday Taxis for transfers

For more details, please click here.

Easily send the customer their quotation via email, weblinks, or PDF directly from within the platform. Even better, let them view their dream trip on the mobile app where they can access all the information on or offline. Access to itineraries has never been easier and customers can view them on the go and in real-time speeding up the booking process.

To create and send a quotation, you will have to insert the lead customer details to email them the quote and associated documents. However, it is not necessary to add co-customer details at this stage.

All arrangements are laid out day-by-day and costs are clearly presented, so your customer knows exactly what is included within their quotation.

Create predefined deposit rules to suit your business needs. Based on these configurations the system will automatically work out the deposit amounts for you. For more details, please click here.

Using our moonstride CRM, each itinerary/quotation can be saved as a template, to save you time and avoid having to create each itinerary from scratch. All documentation is built on HTML templates making it easy to edit them suited to your customers’ requirements. Work more intelligently, improve your turnaround time, and sell more.

Using our internal email communication system, you can send emails to the customer at any stage of the sales cycle and view all correspondence directly within the moonstride platform.

moonstride’s supplier confirmation management offers a two-way system, which emails all of the travel details to suppliers so they can quickly confirm availability directly within the platform. The system will notify you when each supplier responds, allowing you to ensure that all services are available before sending the quotation to the customer. Not only is the risk of error reduced but communication with the suppliers is improved.

Our moonstride platform syncs all customer email correspondence to its associated quotation so you can easily locate all correspondence with a click of a button. Know what’s happening with each quotation and improve your customer relationship.

Yes, with moonstride you can hide the visibility of a particular service or day so it is not shown within the customers’ documentation.

With a click of a button, you can clone an existing quotation and edit accordingly. Use it to make amendments for an existing enquiry or use it as a template for a new enquiry and save time.

Yes, using our flexible itinerary builder you can include all the details required for each travel service. Include content-rich information and high-definition photos and make your itineraries stand out.

With moonstride’s dedicated note management tool nothing is left to chance and notes can be made visible on supplier or customer documentation or hidden from documentation subject to your preferences.

Our moonstride platform provides flexibility to upload a variety of jaw-dropping images to use for cover images in itinerary documents. Personalise the cover image to the holiday and stand out from the crowd.

Add in costs your way, with the option to add costs manually, pull through pre-loaded rates, or input costs from a third-party integration. When adding in costs the system calculates the expected margin and mark-up for you based on pre-defined rules. For each quotation, these pre-defined rules can be edited based on your preferences.

We deliver a full end-to-end service to help you on your API journey and provide full insight during each step of the process. This ensures your business gets optimal use of the API integration. moonstride helps with the API contract setup, API/XML integration, the certification process and setting the application live.

moonstride offers travel API integrations for multiple suppliers which include:

• Flight API Integration
• Hotel API Integration
• Payment Gateway Integration
• Accounting Software Integration

For more details, please click here.

There is a myriad of benefits for both travel agencies and tour operators when it comes to using an API integration on a travel website. We have listed a few of these key benefits below:

• With API integration, customers can make payments directly on your website to confirm their travel booking
• Travel APIs provide global market reach with connections to a huge inventory of flights and hotels, offering real-time availability at the best possible prices
• Easily manage your pricing with the ability to add markups and increase profits.
• Increase customer satisfaction by making the booking process hassle-free and fast
• Setting up API integrations on your travel website is easy and can be tailored to your business needs

For more details, click here.

Flight API Integration with moonstride includes the following features:

• Integration solutions for B2C, B2B, B2B2C
• Flight booking options for one way, return or multi-city
• Visual display for baggage information, refundable and non-refundable details
• Seat and ancillaries selection
• Show fare details including base fare, taxes, fees and other charges
• Seat selection
• Booking PNR generation
• Easy setup and flexible integration
• Increased profitability
• Mark-up management

For more features, click here.

Here are some of the suppliers moonstride currently supports flight integration with:

• Amadeus
• Sabre
• Galileo
• Worldspan
• Travelport
• Paxport
• Aviate

For more supplier details, click here.

Hotel API Integration with moonstride includes the following features:

• Search, book and confirm hotel reservations
• Booking vouchers
• Realtime availability and booking confirmation
• Flexible markup
• Multi-language and currency support
• Access to a multitude of hotel and room types

For more features, click here.

Here are some of the suppliers moonstride currently supports hotel integration with:

• Expedia
• Hotelbeds
• RoomsXML
• Bookabed
• Paxport
• Aviate
• Axis

For more supplier details, click here.

Payment Gateway API Integration with moonstride includes the following features:

• Fast and efficient payments
• Multiple currency processing
• Easy management of all transactions, refunds and settlements
• User-friendly checkout experience
• The function to share payment links in an email to request or make payment
• Online payment receipts
• Instant notifications on payment
• Safe and secured transactions

For more features, click here.

Here are some of the suppliers moonstride currently supports Payment Gateway integration with:

• Authorize.Net
• Stripe
• Worldpay
• Paysafe

For more supplier details, click here.

Accounting Software Integration with moonstride includes the following features:

• Simplifies the handling of payment processes
• Increases work productivity
• Maximises data entry reliability
• Creation of accurate financial reports
• Keeps all customer data in sync

For more details, click here.

Upgrade your customer experience with moonstride’s mobile itinerary app, which contains all the trip information they need in one convenient place. Accessed directly from their phone, all holiday details can be viewed on or offline so customers can view them on the go and in real-time.

moonstride’s itinerary travel app includes many features to improve customer satisfaction, some of these features include:

• Quick and simple installation
• Free for customers to download and use at their own convenience
• Easy access to trip information on or offline
• Day-by-day trip information, clearly presented with all the information they need
• Access to important documentation such as e-tickets, booking vouchers, and anything else your customers need associated to their holiday
• Real-time information and updates with a click of a button

For more features, click here.

Send your customers an email containing a unique link to download the mobile app onto their mobile device. Alternatively, they can install the app directly from Play Store/App Store using a unique tour operator code, booking ID and last name.

Once a booked itinerary has been created from the moonstride platform, you can publish the itinerary onto the mobile app from within the platform. As soon it has been published the customer can access the itinerary from their mobile app.

No, the booking reference number and customers’ last name will be specific to each booking. However, the tour operator code will remain the same.

Signing up for the holiday itinerary app is really simple, all you need to do is request a demo. One of our friendly specialists will then get in touch with you as soon as possible to set-up your account.

If any changes are made to an itinerary in the platform, this needs to be published to the itinerary travel app for these changes to be reflected.

Customers need to connect to the internet once to access their travel itinerary app, after that they can easily access their itineraries and documents offline.

With the travel itinerary app, customers can view all the information they need associated to their booking. This includes their day-by-day itinerary, important information and documents such as e-tickets, booking vouchers and terms and conditions. For more details, click here.

moonstride has been purposefully designed to offer flexible solutions for B2C/B2B Agencies, OTAs, Wholesalers and DMCs of all sizes. With multiple packages to choose from, our cloud-based solution can be tailored to your key requirements. We can also further integrate with any key APIs you need.

No, it is important you have existing negotiated rates with suppliers and your own API contracts already in place, which we can easily integrate into the platform.

Absolutely! We can create your software solution to include your own branding on your portal, emails, itineraries, vouchers and invoices. Even your travel agents set up on the portal can have their own personalised branding.

It is possible to add an exhaustive amount of contracts ranging in complexity to the moonstride wholesaler software as per our fair use policy.

Sure! We have readily available API’s which allow us to integrate with your website using our moonstride software.

Absolutely! Our easy to use group booking module allows you to manage and simplify a group booking of any size. From multiple requests to different arrival/departure dates or trip extension for certain group travellers, moonstride provides you with the tools to manage this with ease and flexibility. Our corporate travel booking systems allow you to manage services like hotels, meals, room types, board, activities, and transfers. Organisers and travellers can accept or reject quotes with a single click of a button, select package and make payments. For more information on our group booking module please click here.

Our corporate travel management software needs you to have your contacts and product inventory already in place so that you can upload them directly on to the system, we currently do not provide this. What we can do is recommend you to a number of our preferred partners that we have experience with.

Using our moonstride CRM, you can build personalised day-by-day itineraries in minutes. Each itinerary can then be saved as a template, to save you time and avoid having to create each itinerary from scratch. Each template can be edited accordingly to suit your travellers’ requirements. Work more intelligently, improve your turnaround time, and sell more.

We have readily available API’s which allow us to integrate with your website using our moonstride corporate travel software.

Yes! moonstride has the functionality to send out automatic texts and emails for reminders, updates and confirmations. It accepts payments from various payment gateways and it can also integrate with your accounting software should you need it to.

With over 15 years of experience in travel technology we know how to set you apart from the competition. moonstride is a one-stop platform where all of your day-to-day tasks are managed in one place, enabling increased productivity and profit with minimal effort. Using our destination management software, tourism boards and DMOs can easily manage their visitor journey and gain valuable insight into the overall performance of the business. It is easy to manage customer data, collaborate with stakeholders and affiliated members, build itineraries, and process payments/cancellations, all within a single platform. View a list of the possible features included here.

The team at moonstride are here to ensure you utilise your destination management software and make the most of its functionalities. We have designed a simple and hassle-free onboarding process to get you started with your system right away. As soon as you embark on your moonstride journey, a dedicated travel specialist will provide you with technical guidance and support throughout the set-up and implementation of your platform. Following this, easy access to ongoing support and assistance will also be available. For more information on support, please click here.

moonstride is a cloud-based software, so all you need is an internet connection and login details. You can access the moonstride DMO travel software from your laptop, mobile, or tablet device, making it possible to work from anywhere around the world.

Yes, our CMS options support multi-language, multi-currency, workflow automations and other enterprise level features.

Absolutely! moonstride has the capability to provide competitive benchmarking, analyse data to make educated and informed recommendations. Develop effective page titles, meta descriptions and recommend technical SEO, as well as both international and local SEO. We can help with content marketing and Google Analytics to ensure improved data analysis.

A Destination Management Company is a company with local knowledge, expertise and resource for a particular destination. They offer professional services to tour operators and travel agents and handle the logistics and operations of a holiday including accommodation, transfers and excursions which are booked through local vendors. When a customer is travelling, a DMC will implement these booked services and ensure the trip runs smoothly. With moonstride’s DMC solution, you can easily manage your quotes, accounting and suppliers in one place. Simplify your operations, manage sales and payments and increase productivity.

There are many advantages of working closely with a local DMC partner in the destination you are selling. These include:

• Having a dedicated team on the ground to act on your behalf when your customers travel.
• Access to up-to-date knowledge and expertise of destination
• Having one point of contact for the majority of booked travel services, which saves time and makes payment processes more streamlined
• A DMC has established relationships with trusted vendors so you can be confident that the travel services you are selling match the reality. 
• Access to preferential rates, ensuring that your costs are competitive and in line with market trends
• Ensuring your booked travel services meets local legislation and safety criteria

Tour operators create and sell a holiday for a customer, whereas a travel agency sells a holiday that is created by other companies such as tour operators. Both companies work directly with customers to organise and handle the arrangements of a holiday. DMC’s are based on the ground in a destination and have the local knowledge and supplier relationships to directly organise all of the logistics, book and implement the travel services on behalf of tour operators and travel agents. Payment records for each booking are captured within one place, making it easy to see the history and nature for every transaction made.

If you are looking for a solution that provides more benefit in your organisation, then it is the right time to introduce moonstride in your business.

• Easily add multiple travel services and create quote / booking
• Manage pricing with predefined markup rules and improve margins
• Manage your customer, supplier and travel agent at one place
• Easily manage all documentation and personalise documentation using your branding
• Centralised communication system for communication with customer and supplier

For more details, click here.

The key features provided by moonstride’s DMC solution includes:

• Easy management of customer enquiries
• Create a quote for customer and send quotation
• Send request to supplier for service availability
• Make customer payment and manage cash flow
• Send booking documents like customer invoice and booking vouchers to customer
• View supplier payment details and create invoice, track invoice
• View reports on enquiries, quotes, booking conversions, service confirmations and services purchased
 

Since everything is in one place, it’s easier to organise and grow your business.

• Advance Reporting – Help to identify areas generating the profit and maximum revenue
• Transaction Management – Record payment for bookings, view payment history of each transaction
• Invoice Management – Automatic creation of invoices for booked customer
• Supplier Management – Listing and inventory management of suppliers
• Supplier Invoice – Keep a track of supplier payment, identify due payments and improve relationship with supplier

moonstride travel agent CRM is a one-stop platform where all of your business needs are managed in one place. The software is simple to use and customisable to your business needs. Having a centralised platform, it has never been so easy to manage all of your customer and supplier relationships, payments, as well as booking details. Using our software, you can increase booking numbers and productivity, reduce human error, and allocate more time to providing exceptional service to your loyal customers. Whether it be adding upgrades to bookings, staying on top of customer celebrations, and going the extra mile to make sure your customers feel important, our moonstride travel agency CRM, frees up the time for you to do so.

Offering a 360 solution, moonstride is the most comprehensive travel agent booking system out there and offers a wealth of customisable travel features such as:

• Stay on top of all leads and follow their journey from initial enquiry to post booking.
• Easily create bespoke itineraries in minutes using simple yet detailed drag and drop features. Include hi-res images and descriptions, and make your itineraries stand out.
• Manage all customer and supplier payments, automatically calculate multi-currencies, markup and commissions, as well as special promotions, child policies or cancellation costs.
• Documentation management automatically creates vouchers, invoices, and confirmed itineraries for all confirmed bookings.
• Notifications and alerts allow you to send automated emails to customers that have been pre-programmed. These can include payment reminders, welcome home emails or feedback questionnaires, so you can be sure documentation is sent consistently on time.
• moonstride includes a comprehensive reporting system offering a quick overview of the business productivity, reviewing money coming in and out of the business, so you can stay on top of payments easily.

These are just a few of the travel features currently offered, for more information request a demo today and find out how the moonstride travel agent software will benefit you and your business.

Getting started with moonstride is quick and hassle-free. Simply go to our Home Page and request a demo. Once completed, one of our travel experts will be in touch to set up your account and confirm your package accordingly. Contact us today to kick-start your onboarding process.

This is subject to the type of subscription you have chosen. If you choose a monthly subscription, you will automatically be charged on the billing date every month, unless you choose to cancel your subscription. moonstride accepts payments via debit or credit card. It is also possible to choose an annual plan, where an initial payment for the year ahead is taken.

The pricing of our travel agent software is simple and transparent. There are optional packages, which range from pro to enterprise. These packages offer flexible plans to enable travel agencies to choose the functionalities that will enhance their business accordingly. The price, therefore, varies subject to the package and functionalities included, as well as the number of users required. For more information on the pricing we offer, please click here.

We currently offer packages ranging from moonstride pro, moonstride DMC, moonstride group and moonstride enterprise. There is a one-time setup cost for moonstride, this varies subject to the moonstride package you choose. For more information on the pricing for each of the packages we offer, please click here.

The team at moonstride are here to ensure you utilise your travel agent software and make the most of its functionalities. We have designed a simple and hassle-free onboarding process to get you started with your system right away. As soon as you embark on your moonstride journey, a dedicated travel specialist will provide you with technical guidance and support throughout the set-up and implementation of your platform. Following this, easy access to ongoing support and assistance will also be available. For more information on support, please click here.

moonstride is a cloud-based CRM, so all you need is an internet connection and login details. You can access the moonstride travel agent CRM from your laptop, mobile, or tablet device, making it possible to work from anywhere around the world.

Security is a primary concern here at moonstride. Our travel agent CRM is a cloud-based system that uses modern encryption methods to keep your data secure.  We adhere to the best practices for data security and storage, and we are GDPR compliant. You can be confident that your data is safe with moonstride.

Using our moonstride travel agent CRM, you can easily manage and organise invoices for each booking and keep track of payments for multiple agents simultaneously.

Using the moonstride travel agent software, you can easily calculate your own markup and agent commission automatically, saving time, maximising profit, and reducing the risk of error.

Any documentation sent to your customers will include your own branding. This includes documents such as emails, quotes, vouchers, and invoices.

Yes, moonstride does provide an agent login feature. We also have an agent module in moonstride which allows your employees to tag enquiries, bookings and manage invoicing.

moonstride provides a feature to add a company or client for an agent and then when you are creating an enquiry/quote/booking it is possible to tag that company or client to the agent and send quote/booking documents in their own branding.

Using the moonstride travel agent software, you have the flexibility to add and manage agent details from the system.

moonstride is a one-stop platform where all of your day-to-day tasks are managed in one place, enabling increased productivity and profit with minimal effort. Using our travel management software, tour operators can easily manage their customer journey from enquiry to post-booking and gain valuable insight into the overall performance of the business. It is easy to manage customer data, build itineraries, and process payments/cancellations, all within a single platform. View a list of the possible features included here.

Our cloud-based tour operator software includes all of the functionalities to enable a tour operator to simplify their workflow and keep on top of everything using only one platform.

Having a centralised platform, all employees have access to the same information, optimising communication, and collaboration. Encouraging your teams to work better together, without actually being together.

Gone are the days of not being able to access your work due to the server crashing or a power outage. With your data continuously being synced and stored safely online, you can be confident that each working day is maximised and productive.

The travel industry is competitive, and it is important to stay ahead of the game. That is why at moonstride we upgrade our tour operator software periodically, so you can focus on increasing sales, whilst we make sure you have the most up to date tools to do so.

It is possible to add an exhaustive amount of data ranging from product content, to customer information, and documentation to the moonstride tour operator CRM as per our fair use policy. For more information, click here.

Tour Operator Software is your all-in-one tool kit, where everything you need is organised in one place. That is right, your CRM, back-office system, and booking engine is accessed from the same platform. Having a centralised platform, you can stay on top of enquiries, and readily see what all of the team are working on, optimising communication, and collaboration. On top of that, you can log in from wherever you are as long as you have internet access and the login details.

Our tour operator software has been thoughtfully designed to offer flexibility to the tour operators’ requirements, meaning it is well suited for either one user or a large operation. Our packages range from the core, pro, and enterprise packages to enable tour operators to choose the functionalities that will enhance their business accordingly. For more information on the packages we offer, click here.

Yes, we can provide API’s which can be integrated with your website using our moonstride tour operator software.

The moonstride CRM currently supports offline and online payment methods. Offline can be done via bank transfer, cheque, cash while online can be done via credit & debit cards using third-party payment gateways

Using our moonstride CRM, you can build personalised day-by-day itineraries in minutes. Each itinerary can then be saved as a template, to save you time and avoid having to create each itinerary from scratch. Each template can be edited accordingly to suit your customers’ requirements. Work more intelligently, improve your turnaround time, and sell more.

Our moonstride tour operator software will keep you logged in for as long as you are active. After a few hours of inactivity, the system will automatically log you out.

Our moonstride tour operator software provides multiple documents such as vouchers, invoices, customised itineraries for customers, and suppliers. Email templates can also be included and created as per your requirements.

Yes, our booking engine provides accounting software so that you can easily manage your transactions with the suppliers. We can also integrate with major accounting software to keep your daily transaction easy.

Yes, our booking engine provides comprehensive reports, so you can easily have controls on your booking statistics that lead you to your short-term & long-term goal.

Yes, we can apply markups based on packages, products, service type and commissions through our pricing manager.

We always welcome suggestions & client requirements. If there is any functionality missing from the booking engine that you need, we can review those functionalities and try to find a solution to fit in the box.

Yes, our CMS options handle multi-language, multi-currency, workflow automations and other enterprise level features.

Yes, customer can easily book multi-flight trips using booking engine.

You can connect with following suppliers:

• Flight Suppliers
• Accommodation / Hotels
• Car Hire
• GDS System
• Low Cost Carriers/Charted Carriers
• Consolidators
• Ground Tour Handlers
• Parking
• Insurance
• Payment Gateway
• Accounting system

We accept payment by all popular cards like Visa, MasterCard, American Express and more & we can integrate with the choice of your payment gateway to accept online payments.

Yes, you can connect with third party suppliers using our booking engine. Here are some of the supplier integrations supported by moonstride:

• Aviate, Paxport for flights
• Paxport, Hotelbeds, Interhome, Pierre At Vacances for hotels
• Holiday Taxis for transfers
• Stripe, WorldPay, Paysafe and Authorise.Net for payment gateway

Yes, we can adapt the booking engine design to suit the design and image of your own website. We provide this as a complimentary service.

Yes, we can integrate booking engines with your WordPress website. The book now option on the website will lead to the moonstride travel booking engine & booking will be made. Customers will feel that they are doing the full booking process in one single site.

Yes, we provide dedicated travel booking engine websites so your customers can easily book their travel services online without any hassle. We design booking engine websites that are bespoke & are according to your business requirements.

We provide Booking engine solutions to every sector of the Travel Industry.

• Online Travel Agents
• Inbound & Outbound Tour Operators
• Hotels / Resorts / Villas

Some of the many features of booking engines are listed as below:

• Online booking of Flights, Hotels, Car hire, Insurance, Transfers, Activities
• Interactive portal for end users
• Mobile responsive website
• Packaged Holidays
• Dynamic Custom Itinerary
• Manage Margins
• Multiple Language Support
• Multiple Currency Support
• XML link with all major GDS systems
• Integrate with existing website
• Multiple payment gateways & options
• Supplier management
• Pricing manager
• Rates & contracts management
• Promotion builder
• Comprehensive MIS reports
• User friendly interface

Travel agencies & tour operators use booking engine software for multiple uses as listed below:

• Provides option to their customers to book flights, hotels, car hire, trips, packages, etc. directly
• Increased brand visibility & outreach to customers
• Cater customers 24*7*365 & never miss an enquiry
• Display flight + hotel options and more
• Customers can create & book dynamic packages
• Option to book Multi-flight trips
• Sort/filter with different options like departure date, time, etc.
• Attracts customers with highlight travel information like travel pictures, reviews, facilities, ratings, etc.
• Customers can view & compare prices for difference option & packages & get to choose themselves according to their requirements
• Easily manage tax, mark up, profit & suppliers
• Display fare rules & baggage information
• Engage quickly with interested travellers via chat, email or phone
• Print option to show booking details & download tickets
• Understand prospect information quickly with profile enrichment, website activity, brochure downloads, email engagement and more
• Filter and sort travel packages based on their prices and how likely they are to close

A Travel Booking engine is an online software for travel agencies and tour operators to sell their services online. Online booking engines help customers to book their flights, hotels, car hire, trips, packages, etc. online.

Yes, you can easily manage offers like early bird offer, honeymoon offer, extra night offer, fixed or percentage, flat discount offers. You can also set restrictions for the offers.

Yes, with moonstride hotel contracting module, you can easily manage supplements like half board, full board, all-inclusive and many more. You can also define the supplier and customer rates for supplements. The supplements can also be added as exclusive, inclusive, or compulsory.

Yes, you can easily add allocation and manage inventory. You can also update / override the existing allocation.

Yes, you can easily manage stop sale / black out dates for all services. You can mark services as bookable, on request or closed.

Yes, the moonstride contract loading system provides flexibility to define supplier cost. Once you have added a supplier cost, then you can generate season for customer price and apply fixed or percentage markup

Yes, with the moonstride system, travel agencies and tour operators can create and sell single, multi-trip or annual insurance to tour travel bookings. They can easily create insurance, manage basic details, manage insurance plans and rates.

Yes, the moonstride contract loading system provides flexibility to load vehicle hire contracts in the system. You can add multiple vehicle hire groups, add vehicle details, manage season wise rates for different vehicles, manage inventory and allocation, manage booking rules and cancellation policies.

Yes, with the moonstride system, travel agencies and tour operators can create and sell bespoke tours to customers. They can load tour contracts, manage tour basic details, tour highlights, inclusion/exclusions, manage fare types, manage supplier cost & customer price. moonstride provides simple tools to build multi day itinerary, you can build stunning itineraries including services like flights, accommodation, transfer, etc. For more details, please click here.

Yes, travel agencies and tour operators can load hotel contracts in the moonstride system. They can easily add hotel information in different languages, manage nearby location, amenities, facilities, attractions, meal plan, manage policies like child policy, check-in / check-out policy, cancellation policy, manage fare type, create rooms and manage occupancy, define season wise rates, manage allocation and stop sale, supplements, offers and discounts.

Yes, travel agencies and tour operators can load flight contracts in the moonstride system. You can easily manage scheduled and chartered flights, flight information, supplements, and price. They can manage inbound and outbound flight schedules for various destinations, generate daily flights & manage flight seat inventory and allocation.

Yes, moonstride contract loading system provides flexibility to load transfer contracts in the system. You can add transfer groups and transfer types, manage multiple trips / routes, manage trip, season and day wise prices, inventory management and allocation, manage booking rules, cancellation policies, and manage discounts.

You can easily load contracts by using the contract module in moonstride, you will be able to add services and details to include:

• Basic information of services like name, supplier, contact details, etc.
• Manage image gallery
• Add policies like child policy, cancellation policy
• Define occupancy & fare type
• Setup season and rates in different currencies for suppliers and customers
• Manage allocation / stop sale
• Manage supplements and offers

Travel agents & tour operators can easily manage contracts of travel services such as hotels, tours, excursions, vehicle hire, transfers etc. using moonstride contract loading system. They can easily manage inventory, allocation, price, offers & discounts related to travel services. moonstride contract loading system can avoid calculation errors, save time, and easily track customer quotations.

Some of the many features provided by moonstride contract loading system includes:

• Easily manage your contracts for services like hotel, flights, car hire, transfer, tours, insurance, add-ons
• Specially designed for tour operators, travel agents, travel wholesalers
• Inventory management
• Set booking rules & policies
• Define season wise rates in different currencies
• Manage supplier cost and customer price with ease
• Define offers and discounts and set offer like extra night offer, early bird offer, fixed and percentage offers, etc.
• Manage various hotel policies such as check in / check out policy, cancellation policy, government policy, child policy, etc.
• Create multiple trips / routes for services
• Manage flight schedules and generate daily flights
• Multi-day trip itinerary builder

moonstride offers a comprehensive contract loading software which allows you to manage diversified contracts with ease.

Yes, our moonstride group tour booking software provide flexibility to generate rooming list. You can view allocation of the travellers by services and by travellers and export allocation in excel.

Yes, organiser and travellers can login into customer portal, choose their package and options and make payments for selected package and options.

Yes, travel agencies and tour operators share payment link with organiser or travellers via email, using shared link organiser or travellers can view payment related details and make payment by themselves.

Yes, our moonstride group tour booking software provides flexibility to schedule payment plans for organisers and travellers.

Yes, travel agencies and tour operators can enter the price based on pax range instead of per person cost for the packages.

Yes, travellers can login into the customer portal and they can view different packages and select the package and options for them.

Yes, travel agencies and tour operators can import or export travellers in group travel software.

Yes, organiser can share registration link with travellers and travellers can register themselves by adding their own details in moonstride group travel management system through registration link.

Yes, travellers can login into the customer portal and they can view itinerary details and download an itinerary PDF.

Yes, our moonstride group tour booking software provides flexibility to read / write messages, using this the organiser or travellers can read / write messages or travellers can send specific requests to the organiser.

Yes, organisers can select packages and options and make payment for their own and on behalf of travellers.

Yes, organisers can send invites to travellers to make their choices for package and payment.

Travel agents and tour operators can send invitations to the organiser or travellers via email, they will receive a link and by clicking on the link, they will be redirected to a screen to reset their password. Once the password has been generated, the system will ask them to login using username and password.

Yes, organisers can view quotation, approve / reject quotation and tailor quotation and convert quotation into booking.

Travel agents and tour operators can easily create a group travel booking by using our tour group software. Create quotes with multiple package options, add organisers and travellers by sending them registration links or importing them in the system. Organiser / travellers can login into the group travel management software and view packages and options, accept / reject the package or request for customisation. Once the package is selected, they can invite the travellers to make payment by sharing payment links or organisers can also make payment on behalf of travellers.

Yes, our moonstride platform provides flexibility to customise group travel bookings. Travel agents and tour operators can refer pre-loaded quotations for booking or create a new quotation with different packages from scratch using services from accommodation to flight, transfers and extras.

Some of the many features provided by moonstride group travel management system includes:

• Create multiple quotations for an enquiry
• Add multiple packages into a quote
• Give flexibility to admin & organiser to distribute itinerary
• Select packages, request changes and confirm quotation
• Admin & organisers have flexibility to add travellers
• Send registration links to passengers
• Travellers can pay individually for their bookings
• Creates reports on enquiries, quotes, booking conversions, service confirmations and services purchased

Our group travel management software helps travel agents and tour operators to make a booking for 10 or more travellers. Using our group travel software, you can easily create group tour quotes and share with travellers, add multiple packages in a quote, manage packages and payment for travellers.

moonstride offers a simple group travel software which allows you to make a booking for groups of any size. moonstride group travel booking software is flexible, motile, easy to use for any group travel businesses. The system allows you to manage services like hotels, meals, room types, board, activities and transfers. Organisers and travellers can accept or reject quote with a single click of a button, select package and other options and make payment.

A group travel itinerary is a collection of various travel services grouped together to form a multi-day tour package. These services can be sourced from multiple suppliers or multiple services can be sourced from a single supplier e.g. when services are sourced through a DMC.

A typical Group travel itinerary consists of travel services that can be categorised in following three types:

• Core Services – Travel services which collectively form a group travel package, these services are assigned to all passengers within a group travel. Cost and selling price of a group travel package is calculated based on these core services. E.g. of Core service could be Accommodation service, which is typically assigned to all passengers within a group travel.
• Optional Services – These are optional services within a group travel package, these services are only assigned to passengers who have specifically opted for these services. E.g. Optional service could be Travel Insurance, Special requests, or an activity which is less than a day.
• Tours Extension – As name suggests, such tours are actually an extension to the main group travel package. Tour extensions are optional, and passengers can opt to take tour extensions either before the start of the main group tour, known as “Pre Tour Extensions” or after the completion of the main group tour, known as “Post-Tour Extensions”. Tours extension can be either a single or multi day tours

A group travel is arranged when 10 or more individuals are travelling together on the same itinerary. In travel, Group travel is identified by different titles like – Group trips, Group holidays, Group packages or Group tours.

As a Group travel organiser or Group planner or Group leader using moonstride platform, you will be able to do effectively manage following elements of Group travel:

• Itinerary – Plan & create group itinerary, define pre or post tour extensions and optional elements of itinerary.
• Pricing – Effectively work out your group travel pricing along with your profit margins. Use Pax range pricing calculator to work out your group pricing.
• Communication – manage both – traveller (passenger) and supplier communication
• Payments – Schedule and allocate deposit & payment installments. If required allocate different payment installment to individual travellers, distribute payment among a selected few group of individuals.
• Operations – manage pax allocation, rooming allocation, supplier manifest reporting, travelling specific notes and service allocations. Generate individual booking specific documentation and itineraries.

Yes, you can display per person pricing for group itineraries using moonstride itinerary builder software.

Yes, you can use itinerary builder to create your group tour quotes and bookings, with a number of features to make managing your groups simple. For more details, please click here.

Yes, the mobile itinerary app is available as an add-on and can be purchased with any plan. For more details, please click here.

Yes, we do have a travel itinerary app for tour operators. Tour operators can share the app with their customers so they can view their itinerary and download documents to view everything offline. For more details, please click here.

Yes, you can attach multiple document links to the itinerary using itinerary builder software for their customers’ reference.

Yes, there are multiple options on how you want your itinerary to display pricing, including itemised pricing in the itineraries using the moonstride travel itinerary builder.

Yes, you can add any chosen number of images for destinations using the itinerary software.

Tour operators and travel agencies can add or define day-by-day descriptions to each itinerary, pulling in pre-loaded descriptions or customising the content.

Yes, you can add location content and destination descriptions to itineraries using moonstride itinerary builder software.

Yes, tour operators can create multi-destination bespoke itineraries using moonstride’s itinerary builder software. Adding multiple destinations and creating complex arrangements is easy; add as many hotel stays, transfers, tours and flights as you need to produce the perfect itinerary. All arrangements are clearly laid out in a day-by-day itinerary, so your customer knows exactly what is included during each part of their trip.

Travel agents or tour operators can send itineraries to their customers via email, by sending a web link or by attaching a PDF through moonstride. Our itinerary app also enables customers to easily view their itineraries, travel documents and other information easily on their smartphones at any point throughout the booking process.

moonstride platform gives you flexibility to create and customise every element of your itinerary documents. Our itinerary templates are created using HTML which means more flexibility for you. Add your company logo, branding, terms and conditions, payment information and choose what level of detail is displayed to your customers at each stage. Before sending each quote or confirmation of booking to your customers, you will be able to select the itinerary type from predefined templates, for example to remove pricing from a quotation for specific party members. You can also generate customer invoices which show just a total price, a complete breakdown of services or both together.

Yes, our travel itinerary software provides a feature to create bespoke, dynamic and automated itineraries. Travel agents and tour operators can add multi-destination, day-by-day itinerary details from pre-loaded products or by integrating the tour builder with a range of GDSs or APIs. It’s easy to mix and match services such as flights, accommodation, transfers and activities to create an itinerary to suit any customer’s requirements.

Travel agents or tour operators can create day-by-day travel itineraries easily using our intuitive tour builder software, which works effectively for both single-centre or multi-centre trips. Load in product descriptions and other important details for key hotels and services provided, which can then be pulled through one by one to your itineraries. Include all services from flights to hotels, tours and transfers, choosing to add each service manually or pull everything through from a GDS or third-party API. Itineraries can then be saved as a template or created from scratch every time.

Our travel itinerary software helps travel agents, tour operators, DMC’s and more to create day-by-day itineraries for their customers, which show every element of a trip no matter how complex. Using our dynamic itinerary builder as your back office software, you can create pre-packaged or completely bespoke itineraries to impress your customers. Within the itineraries, you will be able to add services and details to include:

• Day-by-day plan and destinations
• Flights with all relevant detail from flight numbers to seats selected
• Accommodation information with a description, images, address, check-in and check-out dates and times
• Transfers included from A to B, for example airport pick-up and drop-offs or transfers to key sights
• Activities and excursions for each day

I believe we also have better PDF itineraries we can display, brighter with more imagery

Some of the many features provided by moonstride travel itinerary software include:

• Bespoke customised day-by-day itineraries
• Easy set up for itinerary templates and predefined day-by-day packages
• Itemised services such as flights, hotels, transportation, activities etc.
• Professional and clear itinerary documents
• Itineraries that can be shared with customers via email, web links or as a PDF
• Offline itinerary app – Customers can view their trip itinerary and access documents on their smartphones without using up data

For more features, click here.

A travel itinerary showcases a day-by-day schedule for planned travel. It can include the destinations to be visited and services opted for within each destination, including hotels, transfers, flights and excursions. A well-formatted travel itinerary will give your travelers a clear idea of exactly what is included on each day of their trip and can show details such as accommodation information, pick up times, transfer and tour durations and how much time will be spent travelling on any given day.

moonstride is an end to end platform for a travel agent and tour operator business. Some of the key features offered by moonstride

• Dashboard for a quick snapshot of your travel business
• Enquiry, Quotation & Booking module
• Travel product management and contract loading platform
• Pricing Manager
• Customer Relationship Management
• Tour Itinerary Builder – Easy and intuitive way to build stunning itineraries
• Team and individual To-Do, task and follow-up list for effective operations management
• B2B Agent modules, commissions, pricing, and accounting management for B2B
• Conversion focused B2C and B2B Booking Engine
• Group Travel management software
• Supplier modules with pricing, commission, finance, and accounting management for supplier relations
• API Integrations with GDS, consolidators, Bed Banks, and ancillary suppliers.
• Email Centralisation

For more features, click here.

A Travel CRM an embodiment of a wholesome technology along with optimised process that drives efficiency across all the functions of a travel business – Sales, Marketing, E-commerce, Customer Service, Supplier management, Operations, Accounts, and finance.

Sales team within a Travel agency or a Tour Operator can use CRM to manage their sales pipeline better.

A tour operator / travel agency sales team can capture better travel instructions and intelligently share and allocate leads to internal teams based on their expertise and nature of enquiry and workload.

Use time saving features to search and package travel services like flights, hotels, activity, transfers, car hire and tours and create excellent itineraries and documentation.

Spend more time selling and less time managing records and creating travel quotes and documents manually.

Marketing teams can use CRM insights to implement effective marketing strategies and targeted campaigns.

Travel agency /Tour Operator marketing teams can benefit from insights offered by CRM for customers holiday and travel history and preferences. It also helps marketing teams to focus equally on seasonal, preferential, most profit making or top selling travel destinations, suppliers, holiday packages.

Customer service and operations teams can contribute by effectively handling multi-channel communications with both the travellers and suppliers alike – pre-travel, on-trip and post travel.

Whether it’s a simple holiday request or a corporate travel booking, multi-stop flight reservation for a travel agent or a complex multi-centre tour operator holiday package – a CRM helps to keep all communications with customers and respective suppliers all centrally logged in one place. This drives efficiency and improves customer satisfaction due to speed and accuracy of response.

Supplier management teams can manage suppliers across various destinations and multiple services like flights, holidays packages, accommodation, tours, activities, and transfers.

Supplier management and operations team can request quotes and availability with suppliers, confirm bookings, manage supplier confirmations. Reporting and analytics helps manage supplier relationships and supplier efficiency by managing follow ups and staying in sync with each stage of booking and fulfilment process.

Travel CRM is a software for Customer Relationship Management that enables travel agents and tour operators to manage every stage of interaction with the customers, whether it’s pre-trip, during holiday or post-trip.

A travel CRM helps you to:

• Understand your travellers needs better and convert sales better.
• Monitor end to end customer interactions
• Deliver enriched customer experience with automation, time saving features, so you spend minimal time on administrative tasks and more time selling travel.
• Single view of customer records, their travel history, and preferences
• Access levels and customer record sharing capabilities
• Pipeline visibility of your travel enquiries from enquiry to sales
• Automation of notifications, reminders and customer emails and messaging
• Centralise multi-channel communication like phone, chat, and email communications with customers.

moonstride is an end-to-end travel technology platform for tour operators and travel agents. moonstride is everything a travel business needs –

• Comprehensive CRM software
• Robust operations management system
• Automated finance, accounting & back office platform
• Supplier, products & contract management platform
• Conversion focused B2C and B2B booking engine