Travel Booking Management System

Efficient Booking Management Fuels the Success of the Dynamic Travel Industry

Efficient booking management is crucial for travel businesses to ensure smooth operations and customer satisfaction. Advanced travel booking management platforms facilitate the entire booking process, from initial enquiries to payments and confirmations. Features such as real-time service updates, online reservation portals, automated notifications and payment gateway integrations empower travel agencies & tour operators to manage their bookings efficiently while minimising errors. Robust booking management lays the foundation for sustainable growth in the travel industry, enabling memorable trips for travellers around the globe.

Seamlessly Manage Your Reservation

Ensure precision, efficiency, and client satisfaction with moonstride’s booking engine. Our robust functionalities and user-friendly interface make managing bookings effortless, from initial reservation to final confirmation.
Consolidated Bookings

Consolidated Bookings

Access a comprehensive, centralised database that compiles all bookings in one place. Use various filters to quickly find the information you need. Personalise your data listing views to suit your unique requirements.
  • View booking details from multiple channels, including online platforms, sales channels, and walk-ins in a single, accessible location
  • Utilise the export feature to ensure data resilience and gain insights into booking trends

Unified Management of Traveller Details

Provide tailored reservations by gathering comprehensive traveller information that complies with regulations and accommodates their preferences. Collect traveller information through multiple methods, including specific requirements.
  • Collect traveller information by manually entering it, importing it from an Excel file or extracting it from the platform
  • Share a registration link with the organiser to fill out the form with traveller information
  • Manage notes for each traveller
Unified Management of Traveller Details
Professional Documentation

Professional Documentation

Travel documentation is the traveller's roadmap, offering an organised summary of events, accommodation, transport, and other relevant details. Deliver polished, customised documents that impress your clients.
  • Send multiple documents such as booking, service and individual passenger vouchers in email on booking completion
  • Impress your clients with custom, professionally designed itineraries shared via link or PDF
  • Get history of document access with timestamps and details
  • Easily generate ATOL certificates

Supplier Confirmation

Ensure timely and accurate supplier confirmations with moonstride’s intuitive reference module. Enhance efficiency and improve customer experience with reliable travel arrangements.
  • Two-way communication system to share all travel details and confirm availability directly from the platform
  • Suppliers can attach required documents upon confirmation, viewable and downloadable by users
  • Access historical supplier confirmation data with timestamps
Supplier Confirmation
Customer Communication

Customer Communication

Ensure smooth communication with customers at every stage of the booking process.
  • Easy access to all customer communications in a single interface
  • Send essential documents such as quotations, itineraries, and emails with registration / payment links, including automated notifications
  • Comprehensive communication history with date & time markers

Invoices & Payments

Enhance cash flow management, optimise financial procedures, and provide a seamless payment experience for your customers. Generate invoices and send them immediately via email or download.
  • Choose from various payment options when recording payments
  • Create installment plans for specific passengers or organisers
  • Use various price structures and branding to easily create invoices
Invoices and Payments
Amendment of Bookings

Amendment of Bookings

Quickly modify reservations to meet evolving traveller needs, whether it is changes in travel dates, accommodations, or activities.
  • Recalculate markups and commissions with one click
  • Easily update travel dates or delete services in bulk
  • Amend customer prices or markups at any time

Customisable Booking Rules

Configure various parameters for agents, customers and suppliers as needed.
  • Configure cancellation policies, markups & margins at various levels
  • Offer promotional codes & discounts based on specific criteria
  • Set preferences for limiting or expanding the search scope for services
Customisable Booking Rules
All-in-One Booking Management Solution at Your Fingertips

All-in-One Booking Management Solution at Your Fingertip

Booking management is the key for providing outstanding travel experiences. moonstride ensures smooth and efficient booking processing with a centralised listing and comprehensive modules to manage every aspect of booking. Handle reservations and changes with ease. Calculate due amounts and notify suppliers instantly.

Explore our Booking Management module today!

Get Started – Join moonstride

Frequently Asked Questions

How does a travel booking CRM help customer communication?

You send all documentation such as quotations, itineraries, customer invoices, booking vouchers and more all from the moonstride platform.

All documents and emails sent from moonstride are personalised to your client. You can display notes such as special requests and include cover letters. moonstride keeps a document history showing all your generated documents sent to your clients.

Why should I have travel booking management software?

Travel booking management software provides a comprehensive solution to streamline your operations, enhance customer experience, increase efficiency, and boost revenue.

What is a two-way supplier communication system?

Bring automation into your offline booking products and send email requests generated by the moonstride platform to your suppliers for single or groups of components to be confirmed. Upon response from your supplier, your component(s) booking status will get updated on your booking.

How can I track & handle customer payments?

Whether looking at individual bookings or running payment reports, get detailed information on all payment related information.

Whether your sending payment links to clients or adding off platform transactions, all your customer payments can be organised, tracked, and reported in moonstride.

What passenger information can I capture & store?

The moonstride passenger area allows you to capture a host of information from the standard name, tel, email and address to dietary, medical, and general preferences.

Add detailed passenger notes, white label fields, or use pre-populated drop-down menus. You can even upload copies of documents received.

Did you know the passengers are linked to the customer? For repeat bookings, don’t manually enter details over and over again, select from your existing passengers.

How does the system manage the amendment I made in Customer price?

System creates a separate line item namely “Adjustment” wherein it allocates the adjusted amount.

Can I add a cancellation amount when I cancel the bookings?

Yes, as soon as you cancel a booking, the system shows a pop-up wherein you can add the cancellation amount. Also, if needed, you can add cancellation amount against each service as well.

Can I manually confirm a booking i.e., without taking payment from the customer?

Yes, you can manually change the status of the booking using the Edit feature.

Can we amend the itinerary content as required?

You will be able to make amendments in the cover letter and image directly from booking. While for content, you can make changes in the template and the same will be reflected in booking.

In what branding can we send out documents?

You can send out documentations in your branding, agent’s branding and sell channel branding.

Can I send one single email to the supplier for multiple service confirmation?

Yes, if multiple services are provided by a single supplier, you can merge all the services and send out one single email to the supplier for confirmation.

Can I record a refund done against a customer payment?

Yes, within booking, under the Payment History section, you can use the Refund action to record a refund against a payment.

Make Your Business Better with moonstride

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