Why Switch to moonstride Travel CRM Software – Solving Key Challenges in the Travel Industry

The Necessity of Modernising Your Travel CRM

Sticking to old legacy systems can lead to inefficiencies, increased manual work, and a higher risk of costly errors, limiting your business growth to its full potential. With the expansion of business, the slowed down processes become evident and the systems which once worked reliably are not able to cope with the increased load and changed requirements. This might hinder your scaling ability and ultimately negatively affect the quality of service as expected by travellers. This enforces the need for robust automation, seamless connectivity with suppliers, and modern software solutions. Consequently, to stay competitive and drive towards positive growth, it is important to digitalise and upgrade to a system that actually supports your business needs and addresses the issues mentioned here.

moonstride is one such travel CRM platform, which is cloud-based, service-oriented and equipped with multiple features to deal with the challenges modern travel businesses face while trying to migrate to a new, modern digital platform.

moonstride’s Approach to Address Technology Hurdles

Let’s go through and understand how moonstride actually helps you to take your travel business operations to the next level by addressing numerous pain points which are nothing but obstacles in business growth.

1. Inefficient Operations & Resource Utilisation: Maintaining old and existing legacy systems is resource exhaustive. moonstride offers capabilities to automate tasks like generating invoices, intimating clients with important information or sharing informative documents. As these are being taken care of in moments, you can allocate your resources better and save time wasted in constant fixes and outdated software patches. Resources can now focus on new and value-driven projects.

2. Lack of Required Developments: The limitations of legacy systems often make it challenging to implement necessary developments quickly. moonstride overcomes these challenges with agile practices, enabling rapid development of new features. Its powerful CRM platform streamlines complex tasks, like crafting bespoke itineraries and managing travel invoices, which would be cumbersome with limited resources. By prioritising continuous, natural development, moonstride ensures your operations remain cutting-edge and competitive in the dynamic travel market.

3. Poor Documentation: With its ingeniously designed templates for every specific purpose to communicate with the suppliers and clients, you can generate meticulously detailed documentation and user guidance using moonstride, to leverage the working potential of your team.

4. Lack of Digitalisation Leading to Human Errors: Digitalise all your tasks — whether major or minor, routine or specific — with simplicity and precision using moonstride. Automate mundane tasks, minimise mistakes, and boost productivity with moonstride’s streamlined processes that significantly reduce human error.

5. Duplicated Tasks, Disconnected Systems: moonstride connects the dots, unifying your workflows into a single robust system and eliminating wasteful task replication caused by disjointed software landscapes.

6. Lack of Automation: Efficiency is positively impacted with moonstride’s intelligent automation. moonstride incorporates automation throughout all processes, from passenger allocations to seamless integration of accounting tools like Xero or QuickBooks.

7. Minimal Reporting: A comprehensive view of the business performance can only be achieved by effective reporting functionality of a travel CRM. moonstride provides all-inclusive reporting tools that give you clear analytics for making informed business decisions.

8. Limited Scalability: Scaling your travel CRM with conventional systems can be challenging and costly. You can easily evade the need for frequent system changes or expensive upgrades with moonstride’s cloud-based solution, which is designed to grow effortlessly with your business. With the expanding business, moonstride proves to be a right choice, as it adapts to new requirements, supporting your growth and maintaining your service quality.

9. Limited Connectivity with Multiple Suppliers: moonstride offers a wide range of integrations with numerous suppliers from hotel inventories to flights and provides real-time access to important data. This leads to smoother relationships with both suppliers and clients, which would not have been as easy with a standalone system.

10. Overpaying for Undervalued Services from Current Provider: If you’re dissatisfied with the support from your current provider or facing unpredictable pricing, moonstride offers a refreshing change. Our dedicated support team delivers exceptional, solution-focused service, ensuring your business performance remains unaffected. With moonstride, you benefit from transparent, consistent pricing, making budgeting for your CRM needs straightforward and free from unexpected costs.

11. Obsolete Existing Software: With the regular and frequent new releases to upgrade the software, moonstride cannot let you suffer from obsolescence.

Conclusion – Forward to Future-Proofing Your Business

Whether you are a tour operator, a travel agency or a DMC, you can easily relate to these pain points in case you are using an old, stand-alone, disconnected and less secure legacy travel CRM system. Explore moonstride, ready to address these with a complete travel CRM solution. Improve your customer satisfaction and business excellence by better financial management, passenger allocations, ATOL and ABTA reports automation, integration with third-party suppliers and much more. The move to moonstride is not just about shifting to new software; it’s a strategic, forward-thinking decision that positively impacts your operations, team satisfaction, and bottom line by saving time and reducing unnecessary costs. Embrace the cloud with moonstride and let your travel business soar.